Frequently asked questions

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you within 48 hours of your booking. Simply print it out and bring it with you, along with your passport and valid visa to the airline counter, when checking-in for your flight.

We will send your e-ticket details to the email address you gave us when you made your reservation.

You'll need a valid credit card to confirm your reservation

As soon as you've completed the booking process, a confirmation page will appear. We'll also send you a confirmation email with all of your booking information.

Yes, it's easy to cancel or refund or change your booking via our self-service tool at View Booking link for registered clients and at My Booking link for guest clients, Please remember to check the cancellation policy before making any changes to your reservation. Non-refundable services and other special deals may have a different cancellation policy. Cancellation information can be found in booking details area.

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don't receive an email please contact us.

For viewing your bookings, you are requested to visit My bookings area using your login id and password. There, you will be able to do other activities as well, like view cancellation policy, print documents, send booking information via SMS and email to other numbers and IDs.

Once you've entered the dates of your trip or stay, the rates will be clearly displayed along with the available service types.

A Double Room has one double/full bed and a Twin Room has 2 twin beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the "Special Requests" box during the booking process.

Information regarding extra beds can be found under "Hotel Policies" Please take note of the following:

Additional fees, if any, are not included in the reservation price.

During the online booking process, please note your request for an extra bed/crib in the Special Requests box provided.

We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel's contact information in your confirmation email. You can always contact us to confirm availability before you book.

To see the full list of room and hotel facilities and photos, just click on the Hotel Details link.

If the confirmation page was not displayed after you made the payment, we request you to check your email, or SMS, as we will be sending a booking confirmation email. In case you have not received your booking confirmation email, please feel free to email us at support@dmcXchange.com and we will send you the confirmation details. If you have not received the booking confirmation email, it could be that we have an incorrect email address in our booking, or your email service provider blocked the email considering it a spam. We request you to check the spam folder and add no-reply@dmcXchange.com and bookings@dmcXchange.com to your address book/safe sender list so that it doesn’t get filtered out. In the interim, may we request you to write to us at support@dmcXchange.com with your booking ID, name of the package and check-in, check-out dates and our customer service representative will send the booking confirmation email to your email ID.

Yes, once your payment has been successfully made, we will provide you with a booking confirmation, which will be sent via email and SMS. Please remember to carry the print-out of the voucher sent along with the email.

Absolutely not. However, if you would still like to reconfirm the booking, you can go to the My bookings area and check your booking confirmation. If you wish to re-confirm the booking with the hotel, we recommend that you call 48 hours prior to check-in and reconfirm the details with the hotel.

Currently, dmcXchange supports bookings by collecting deposit and the balance payment later. Full payment will have to be made as per timelines mentioned in the booking and before issuance of vouchers.

Though this is not required, if you still wish to reconfirm your booking, you are requested to call the hotel 48 hours prior to departure.

Contact details of the hotel booked will be provided in the booking confirmation email and the vouchers.

We might not have availability for your preferred hotel for the check in and check out you have selected. In case you are flexible with dates, please select alternative dates. Or it may be that your preferred hotel has stopped the bookings and are not accepting any new bookings for the moment.

You can book up to six rooms in one booking.

At the time of booking, you will be provided with an optional field for special requests, where in you can advise your special requests like Early-Check in, Late Check In, Non Smoking room, or bed type like Twin or Double, all the special requests depend on the availability and cannot be confirmed real time.

Yes, you will be required to carry the hotel voucher at the time of check-in along with a valid photo ID which should be your passport copy.

Yes, you may certainly check-out of the hotel before the planned check-out date. However, there may be certain cancellation charges that will be charged as per hotel policy.

Hotel Check-in and Check-out vary from destination to destination and hotel to hotel. For instance, Standard Check in Australia is 1400 hrs and check out is 1200 hrs but some hotels may have the check in as 1500 hrs as well. dmcXchange will show the check in and check out time of the hotel at the time of booking.

All the inclusions like meal plans, etc. are shown at the time of booking. Various hotels provide separate rates for room only or room with breakfast. dmcXchange will show you both the options, in case available. You are requested to choose the option of your choice and make your booking.

To process the cancellation request, visit the My Booking section and view the cancellation policy. If your request complies with the policy, you can click on the ‘Cancel’ tab under the My Booking section. Alternatively, you can request for cancellation at supports@dmcXchange.com. Kindly provide us with your booking ID and a written consent stating that dmcXchange can cancel the booking on your behalf and that you are aware of the cancellation charges (if applicable). Our representative will cancel your booking and get the refund (if applicable) processed within 72 hours of the request. However, from the submission/refund date, banks generally take up to 7-21 business days to process the refund payment and transfer the funds into a customer's account. It is important to note that some banks can take more than 21 days or until the next billing cycle.

For every hotel, holiday package, or flight, the cancellation/amendment policies may differ. Some may be refundable, while some may allow free cancellation up to a specific date or time. The best bet is to have a look at the cancellation/amendment policy of your booking, and accordingly, request dmcXchange to cancel or amend the booking

Many people think non-stop and direct flights are interchangeable terms, but there are differences between the two.

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes a technical stop along the way at a mid-point airport. However, passengers are not allowed to disembark from the flight. These stops normally last for 45min to 1 hour.

An itinerary with connecting flights requires passengers to change planes at a Mid-point airport, which may be in a different terminal or on a different airline.

Yes you can book tickets between any two cities across the globe.

Baggage policies vary by airline. Please check your itinerary when making the booking where the allowances will be clearly mentioned. We will also offer the option of purchasing additional baggage for your trip.

Baggage policies varies between airlines. Please check your itinerary when making the booking where the allowances will be clearly mentioned. We will also offer the option of purchasing additional baggage for your trip. You can find information about baggage allowances, prohibited items, and sports equipment on the respective airline's website. Please see the below link to your airline's baggage policy. For a comprehensive list of permitted and prohibited items in carry-on and checked baggage, please read the Transportation Security Administration's Prohibited Items. You can often save money by checking in and paying baggage fees on your airline's website before your flight. For baggage policies click here.

How early you need to check-in varies by airline, departure airport and destination. However, the following are general guidelines if you're checking-in baggage:

International Flights: check-in at least 3 hours before departure

We recommend that you check-in online where applicable to save yourself time.

You should aim to be in the departure hall in good time for boarding which usually begins 60 minutes prior to departure. Make sure you give yourself plenty of time to complete all check-in formalities and security screening. Remember that airport security is extremely thorough, and this can cause delays in reaching your desired boarding gate. Some airports are large enough where it takes anywhere between 15 - 20 minutes to reach the boarding gate.

Passport: Your passport must be valid for at least 6 months from the outbound date of travel. All travelers must have individual passports including children and infants.

Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain countries. Check with the consulate of the country you're visiting to ensure what your visa requirements will be.

Transit Visa: Some countries require you to have a valid transit visa even if you’re not stopping enroute. For instance, Saudi nationals flying to Canada via any of the US airports will need to hold a valid US transit visa. Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel.

Foreign currency: Check the foreign currency requirements for the country you’re visiting. Sometimes there is a minimum currency requirement and, in most cases,, one should be in possession of a credit card that can be used internationally.

Most airlines / hotels allow for minor corrections to misspelled names (e.g. Mohammed/Mohamad, Ali/Aly), but do not allow name changes to the travelers originally booked. If there is a spelling mistake, we shall request the hotel for a name correction. The final approval will come from the airlines/hotel. Kindly make sure you always enter the correct name as stated in your passport to avoid any inconvenience.

You can make payments via Debit Cards and Credit Cards

Yes, your credit card information is secure and at no time is stored in dmcXchange.com database. Neither does dmcXchange.com share this information with a third party.

dmcXchange.com accepts AED, SAR, EUR and USD only. However, you can check the rates in other currencies as well, We will convert the rates as per that days Rate Of Exchange and give you the price in the respective currency you wish to see the rates in.

To help cover the cost of providing access to certain services, we charge passengers a service fee every time a reservation is confirmed.

No, the service fee is not refundable.

You can get the invoice of your booking by logging on to your account and click on the trip you want the invoice to be printed. You can view, email and print this invoice from your accounts page.

Every package has a different policy set by the hotel and suppliers.

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the package conditions and in your booking confirmation e-mail and voucher.

Free cancellation means you can change or cancel your booking free of penalties if done within a time period set by the hotel. This is mentioned in the service conditions and in your confirmation (for example "cancel within 2 weeks of booking" or "cancel before dd/mm/yy hh:mm").

Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. VAT is a form of indirect tax and is used in over 180 countries worldwide.

The standard VAT rate is 5%. Certain goods and services will be subject to zero rate or will be exempted from VAT as per the UAE law.

Third party fees such as airport tax, fuel surcharges or airline fees may apply to your booking.

Additionally, other surcharges may include a service fee that helps cover the cost of providing access to certain airlines. We charge passengers a service fee every time a reservation is confirmed for these specific airlines.

These Taxes & Fees are stated separately on your flight booking cost breakdown for your reference.

VAT is the indirect tax on the consumption or use of goods and services, mandated by the UAE government. This specific tax is also stated separately on your flight booking cost breakdown.